Frequently Asked Questions
How nice that you are trying to get in touch with us! Do you have a question about your package? Then first read our FAQ below as it consists of the most frequently asked questions. Can't find your answer? Then you can always contact us at the bottom of this page.
1. Where is my parcel?
After placing your order, it takes on average 1-2 working days to process your order and 5-7 working days for your order to be delivered in the Netherlands and Belgium. If these days have passed, please contact our customer service.
2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code. Also check your spam, sometimes our e-mails end up there. Please note that it may take a while before your Track & Trace link becomes active.
3. I am not satisfied with my parcel
Check our Refund Policy page to return your parcel.
If you can't find the answer to your question, you can always contact us:
Email: service@vitaloreal.com
1. Where is my parcel?
After placing your order, it takes on average 1-2 working days to process your order and 5-7 working days for your order to be delivered in the Netherlands and Belgium. If these days have passed, please contact our customer service.
2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code. Also check your spam, sometimes our e-mails end up there. Please note that it may take a while before your Track & Trace link becomes active.
3. I am not satisfied with my parcel
Check our Refund Policy page to return your parcel.
If you can't find the answer to your question, you can always contact us:
Email: service@vitaloreal.com