Refund policy

Not satisfied with your order? We are very sorry and would love to hear what we can do to make you happy.

You can return your order within 14 days and we will ensure the purchase price is credited to your account within 5 working days of receiving the return.

Easy returns in 3 simple steps

Step 1: Contact our customer service via the contact form or send an e-mail to service@vitaloreal.com stating your order number.

Step 2: Send your order

Send the items together with the completed return form to the address mentioned in our terms and conditions and on the return form. Make sure to include a track and trace code with the package. As the sender, you are fully responsible for the return costs.

Step 3: Receipt of the purchase amount on your bank account

Once we have received the parcel, we will ensure that the purchase amount is transferred back into your bank account within 5 working days.